Partner enablement

Training &
operator support.

From onboarding through ongoing operations, CCR provides structured training and dedicated support to help partners execute. Support is not optional, it is embedded in the operating model.

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Capital City University · 14-day cohort

Capital City University

A 14-day intensive,
not a video library.

Every new operator completes Capital City University: a 14-day intensive cohort covering BuilderLync configuration, Sierra AI activation, retail and storm sales, the CCR Production Standard, manufacturer credentialing pathways, and market launch. Completion is required before full market activation.

Training format

How the cohort runs

14-day intensive cohort with peer accountability
Daily deliverables: something installed, configured, or certified
Live CCR ops support throughout
Day 14 certification exam + continuous learning library access

What is covered

14-day curriculum

BuilderLync white-labeled CRM + Sierra AI voice agent
Retail + storm / insurance sales certification
CCR Production Standard 15-item checklist
GAF Master Elite + CertainTeed Premier credentialing path

After the cohort

Operators have ongoing access to the Operator Playbook (116+ SOPs across 8 categories), continuous learning modules, and quarterly cohort refreshers through the partner portal.

Partner support

Three channels.
One ops team.

Partners have access to multiple support channels for operations, compliance, technology, and training questions. CCR ops triages every ticket within one business day.

Portal tickets

Submit support requests directly through the partner portal with categorized routing.

Email support

Dedicated partner support email for operational and compliance questions.

Emergency line

After-hours line available for urgent production or compliance issues.

Who does what

CCR coaches.
You execute.

The lines are clear from day one. CCR runs the coaching cadence, centralized estimating, and storm supplement support. You run the customer-facing operation in your market.

Operator responsibilities

What you own.

State contractor licensing + insurance in your market
Local sales and production team hiring
Day-to-day customer interactions and job execution
Local compliance, permits, and municipal requirements
Job-site safety and CCR Production Standard adherence

CCR ops coaching cadence

What CCR runs.

Weekly KPI calls for the first 90 days post-launch
Monthly KPI reviews after the first 90 days
Quarterly business reviews on revenue, margin, pipeline
CCR ops Slack channel: real-time questions
Centralized estimating + storm supplement support

Build the operator skill set

Built to make you
execute faster.

Take the Operator Audit to see whether you fit the CCR ICP. Qualified operators are invited to the next Capital City University cohort.

Start the Operator Audit See the University

Training &operator support.