Training & Operator Support
From onboarding through ongoing operations, CCR provides structured training and dedicated support to help partners execute.
Capital City University
Every new operator completes Capital City University: a 14-day intensive cohort covering BuilderLync configuration, Sierra AI activation, retail and storm sales, the CCR Production Standard, manufacturer credentialing pathways, and market launch. Completion is required before full market activation.
Training Format
- 14-day intensive cohort with peer accountability
- Daily deliverables: something installed, configured, or certified
- Live CCR ops support throughout
- Day 14 certification exam + continuous learning library access
What's Covered
- BuilderLync white-labeled CRM + Sierra AI voice agent
- Retail + storm/insurance sales certification
- CCR Production Standard 15-item checklist
- GAF Master Elite + CertainTeed Premier credentialing path
Partner Support
Support is not optional, it's embedded in the operating model. Partners have access to multiple support channels for operations, compliance, technology, and training questions.
Portal Tickets
Submit support requests directly through the partner portal with categorized routing.
Email Support
Dedicated partner support email for operational and compliance questions.
Emergency Line
After-hours line available for urgent production or compliance issues.
CCR Ops Coaching Cadence
- Weekly KPI calls for the first 90 days post-launch
- Monthly KPI reviews after the first 90 days
- Quarterly business reviews on revenue, margin, pipeline
- CCR ops Slack channel: real-time questions
- Centralized estimating + storm supplement support
Operator Responsibilities
- State contractor licensing + insurance in your market
- Local sales and production team hiring
- Day-to-day customer interactions and job execution
- Local compliance, permits, and municipal requirements
- Job-site safety and CCR Production Standard adherence