Question 1

What exactly is the CCR licensing model?

Accepted Answer

Capital City Roofing licenses its brand, operating system, training, and shared services to qualified roofing operators. You operate under the Capital City Roofing brand in your market with access to BuilderLync (our white-labeled CRM and operating system), Sierra AI on inbound, GAF Master Elite + CertainTeed Shingle Master Premier pathways, the Operator Playbook, Capital City University, and a tier of CCR-managed shared services. You remain responsible for state contractor licensing, insurance, and local compliance.

Question 2

How is licensing different from a franchise?

Accepted Answer

A roofing franchise typically requires a $50K to $150K+ buy-in, locks you into 5 to 10 years, charges 8 to 10 percent uncapped royalties, layers on a marketing fund and tech surcharges, and constrains operational autonomy with prescribed vendors and procedures. The CCR licensing model is structured differently: $15K one-time buy-in, 1-year auto-renewing terms, 5 percent capped royalty, no marketing fund, no tech surcharge, and a shared-services subscription tier you choose ($2,500, $8,000, or $12,000 per month).

Question 3

What is the brand promise behind "We run the company. You sell the roofs."?

Accepted Answer

That tagline is literal at the Partnership tier ($12,000/mo). At Foundation ($2,500/mo), CCR provides the platform and you run the operation. At Growth ($8,000/mo), CCR layers on the front office (phones, appointments, CRM updates). At Partnership, CCR layers on both the front office and the back office (bookkeeping, accounting, compliance, warranty registration, KPI tracking, monthly P&L). At Partnership tier, the operator only does two things: sell the roofs and produce the work.

Question 4

Who is the CCR licensing model designed for?

Accepted Answer

Experienced roofing operators or top-performing roofing sales leaders ready to own or scale a roofing business under proven systems. Strong fit signals: 3+ years in roofing sales or operations, leadership track record, clear local market knowledge, financial readiness for the buy-in plus working capital, and willingness to follow the CCR Production Standard. Not a fit: passive investors, operators outside roofing, or anyone expecting a turnkey business that runs itself.

Question 5

Who is this NOT for?

Accepted Answer

Passive investors, operators with no roofing background, anyone seeking a hands-off opportunity, operators unwilling to operate under the Capital City Roofing brand, and operators unwilling to run jobs to the CCR Production Standard. Licensing is an active operator role: you lead sales, production, and team. CCR provides the platform; you provide the execution.

Question 6

What is the total cost to start?

Accepted Answer

$15,000 one-time buy-in at signing. Plus your chosen monthly shared-services subscription tier: Foundation $2,500/mo, Growth $8,000/mo, or Partnership $12,000/mo. Plus 5 percent capped royalty on collected revenue, reported and remitted monthly through BuilderLync. No marketing fund, no tech surcharge, no recertification fee, no annual conference cost.

Question 7

What does the $15,000 buy-in cover?

Accepted Answer

Brand license, market designation, BuilderLync provisioning, Sierra AI configuration on your line, the 14-day Capital City University cohort, marketing asset library access, and onboarding into the CCR Production Standard. The buy-in is one-time at signing and covers actual onboarding cost, not a profit center.

Question 8

How does the monthly subscription tier relate to the buy-in and royalty?

Accepted Answer

The license itself ($15K + 5 percent capped + 1-year auto-renewing) is uniform. The subscription tier layers on top and decides what CCR runs for you. Foundation gives you the platform: CRM, brand kit, SOPs, Capital City University, technology stack, and in-house marketing tools. Growth layers on the front office (phones, appointments, CRM updates). Partnership layers on the front office plus the back office (bookkeeping, accounting, compliance, warranties, P&L). Tiers flex month-to-month inside the partner portal.

Question 9

What does "5 percent capped royalty" mean?

Accepted Answer

Royalty is 5 percent of collected revenue, with a defined ceiling discussed during Discovery. Most franchise royalties keep climbing as operators scale, sometimes uncapped or with bracket escalators. The cap on the CCR side means there is a point where additional revenue stays with the operator. Royalty is reported and remitted monthly through BuilderLync.

Question 10

Are there any fees outside the buy-in, royalty, and tier subscription?

Accepted Answer

No mandatory fees beyond those three. Operators sometimes elect to pay for additional manufacturer training travel or premium discretionary marketing buys, but those are operator-side choices, not CCR fees. There is no marketing fund surcharge, no technology surcharge on top of your tier, no recertification fee, no annual conference cost, and no royalty escalator over time.

Question 11

Are payment terms flexible?

Accepted Answer

The buy-in is a one-time payment at signing. Royalty and tier subscription are billed monthly. We do not finance the buy-in. Operators who need financing typically use SBA loans, line of credit, or operator capital, and we are happy to talk through structure during Discovery.

Question 12

What happens if I want to exit?

Accepted Answer

After year one, you can give 30 days notice and exit with no exit fee, no transfer penalty, and no non-compete that prevents you from continuing to operate roofing under your own brand. We expect operators to stay because the model produces results, not because they are contractually trapped.

Question 13

Is the pricing the same in every market?

Accepted Answer

The licensing structure is uniform: same $15K buy-in, same 5 percent capped royalty, same 1-year auto-renewing terms, same three subscription tiers. What varies by market is territory designation, manufacturer pathway availability, and any supplemental programs (storm market vs retail market). Those nuances are reviewed during Discovery.

Question 14

What is BuilderLync, and why is it the operating system?

Accepted Answer

BuilderLync is white-labeled as Capital City Portal: the central workspace every CCR operator runs on. It consolidates CRM, jobs, estimating, automations, payments, books, document repository, and reporting in one place. Most operators stitch together five to seven separate SaaS tools (a CRM, an estimating tool, an accounting tool, a scheduling tool, a customer-comms tool, a payments tool, and a job-board tool). CCR operators do not. Capital City Portal holds it all.

Question 15

What is Sierra AI?

Accepted Answer

Sierra AI is the AI voice agent that answers every inbound call to your CCR market line, day or night. It qualifies the lead, captures address and damage type, books appointments directly into the BuilderLync calendar, and routes hot leads to your sales rep within 60 seconds via SMS alert. It is roofing-trained, supports retail and storm scripts, and logs every transcript and recording to the customer record.

Question 16

What is the CCR Production Standard?

Accepted Answer

A 15-item job checklist baked into every BuilderLync job record across three phases: pre-job (material verification, color confirmation, dumpster and delivery scheduling), build day (site setup, mid-day QA, daily crew report), and closeout (final walkthrough, magnetic sweep, 50+ photos, certificate of completion, warranty registration). Same standard every market, every job. The standard is what builds the GAF Master Elite and CertainTeed Premier paper trail and what protects the brand.

Question 17

Do operators get GAF Master Elite and CertainTeed Premier on day one?

Accepted Answer

Operators get pre-qualified pathways into both programs from day one. Final designation requires the operator to complete installer training, document a small number of installations to the CCR Production Standard, and register warranties through the manufacturer portals. The CCR ops team walks you through the credentialing path during onboarding. Most operators reach Master Elite within their first 12 to 18 months instead of the 3+ year typical solo path.

Question 18

Who handles estimating?

Accepted Answer

CCR centralized estimating. Operators submit scope and photos through BuilderLync; the centralized estimating team returns a fully built estimate, scope of work, supplement packet for storm jobs, and a customer-ready proposal within 24 hours. Operators do not subscribe to or maintain a separate estimating tool. The workflow lives entirely inside Capital City Portal.

Question 19

How does CCR handle storm market supplements?

Accepted Answer

Operators in storm markets plug into a vetted insurance supplement partner. CCR centralized estimating prepares the supplement packet inside BuilderLync. The insurance partner manages adjuster meetings, depreciation recovery negotiation, and final scope documentation. Storm operators do not have to find or vet their own supplement consultant or build their own adjuster relationships.

Question 20

What does the application process look like?

Accepted Answer

Four stages. (1) Application: 8 to 10 minutes online, captures background, market interest, and revenue history. (2) Operator Audit: a 90-second 10-question diagnostic that scores tier readiness. (3) Discovery Call: a 45-minute mutual conversation walking through the live partner portal, BuilderLync, Sierra AI, the playbook, the Production Standard, pricing structure, and your specific market. (4) Territory Review: if both sides align, we finalize territory, terms, manufacturer pathway plan, and onboarding cohort date.

Question 21

What is Capital City University?

Accepted Answer

A structured 14-day intensive cohort that covers CCR systems, BuilderLync configuration, Sierra AI activation, retail and insurance sales workflows, the Production Standard checklist, manufacturer credentialing pathways, and market launch playbook. The cohort runs cohort-style with other operators starting in the same window. After the 14-day intensive, operators continue through the continuous-learning library and quarterly module releases.

Question 22

How long until I am operational in my market?

Accepted Answer

Most operators are taking calls and running their first jobs within 14 to 21 days of signing. Day 1 to 14: Capital City University intensive, BuilderLync provisioning, Sierra AI configuration on your line, brand asset deployment. Day 15 to 21: first leads flowing, first appointments booked, first estimates returned by centralized estimating. Day 22 to 30: first job to the CCR Production Standard, first warranty registration, first manufacturer credit log entry.

Question 23

How does CCR ops support look in the first 90 days?

Accepted Answer

Weekly KPI calls with CCR ops for the first 90 days. We review pipeline, appointment-set rate, close rate, average ticket, gross margin, and any blockers in real time. After the 90-day window, the cadence moves to monthly KPI reviews with quarterly business reviews. Operators always have the partner portal scorecard live and the CCR ops Slack channel open.

Question 24

How does CCR pick territories?

Accepted Answer

Territory designation is reviewed during Discovery and finalized in Territory Review. Inputs include population, roofing demand (retail + storm), competing CCR-licensed operators, manufacturer pathway availability, and operator capacity. We do not grant exclusive territories in the legal sense; we do designate preferred markets so operators can plan launch and scaling without surprise overlap.

Question 25

What licensing and insurance must the operator carry?

Accepted Answer

Operators are responsible for state contractor licensing where required, general liability insurance, workers comp, and any local municipal permits. Required minimums and any market-specific requirements are documented in the partner agreement. CCR ops can advise but does not act as the licensee of record for state contractor licenses; the operator entity holds those.

Question 26

Does CCR guarantee revenue or specific results?

Accepted Answer

No. CCR provides the brand, operating system, training, and shared services designed to help qualified operators succeed. Outcomes depend on operator execution, market conditions, team quality, and compliance readiness. We do not guarantee revenue, territory success, or specific financial outcomes. The economic structure (5 percent capped royalty + tier subscription) is designed so CCR wins when operators win, not from collecting fixed fees regardless of outcome.

Question 27

Can I keep my existing roofing business and license CCR alongside it?

Accepted Answer

Discussed during Discovery. Some operators transition existing businesses under the CCR brand; others launch new entities specifically for the CCR market. Either path requires meeting CCR brand standards, completing Capital City University, and operating to the CCR Production Standard. We do not allow simultaneous operation of a competing roofing brand in the same designated market.

Question 28

How are brand standards enforced?

Accepted Answer

Brand standards live in the Operator Playbook and are reviewed quarterly. CCR ops audits a sample of jobs against the Production Standard, monitors customer reviews, and reviews marketing assets before public release. Brand misuse, off-standard production, or pattern customer complaints are escalated through a documented operator-coaching process. The vast majority of operators never need a corrective conversation; the standards are clear and the playbook is followed.

Question 29

What happens if I miss a manufacturer credentialing deadline or fall out of compliance?

Accepted Answer

Documented coaching path: CCR ops flags the issue, schedules a conversation, and helps you build a remediation plan with timelines. Repeated or material non-compliance triggers the standard agreement terms. The point is not to catch operators out; the point is to keep brand and manufacturer credentials valid for the entire CCR network. Most operators never see this surface because the playbook covers it.

Straight Answers. No Sales Cliches.

The Model

Investment + Pricing

The Platform + Tools

Application + Onboarding

Compliance + Brand

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