Privacy Policy

1. Introduction

Capital City Roofing LLC ("CCR," "we," "our," or "us") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at capitalcityroofing.net, interact with our partner portal, or communicate with us through any channel.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and physical address when you submit a form, apply to become a partner, or contact us.
• Business Information: Company name, business experience, roofing industry background, contractor licensing status, and market interest submitted during the application process.
• Account Information: Login credentials and profile information for partner portal users.
• Usage Data: IP address, browser type, device information, pages visited, time spent on site, and referring URLs collected automatically through standard web technologies.
• Cookies and Tracking: We may use cookies, pixels, and similar technologies to improve user experience and analyze site performance.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To evaluate partnership applications and communicate with prospective partners.
• To provide, maintain, and improve the partner portal and related services.
• To respond to questions, requests, and support inquiries.
• To send operational communications, updates, and training notifications to active partners.
• To analyze site usage and improve our website and user experience.
• To comply with legal obligations and enforce our terms.

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: We may share information with third-party providers that support our operations (e.g., CRM, email, hosting, analytics) under appropriate data handling agreements.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Application data for applicants who are not accepted may be retained for up to 24 months and then deleted.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, contact us at brad@capitalcityroofing.net or through our Contact page.

8. Cookies

Our website may use cookies and similar tracking technologies (e.g., Google Analytics) to analyze traffic and improve user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: